Shipping policy
Where we ship
We ship to mainland Spain and the Balearic Islands, to all countries in the European Union, the rest of Europe (UK, Switzerland, Norway, Iceland, Liechtenstein, Andorra, Monaco and San Marino), Canada and the United States. For now we do not ship to the Canary Islands, Ceuta or Melilla.
Shipping costs
Shipping is free on all orders.
Delivery times
| Order preparation | 48 hours (2 business days) |
|---|---|
| Estimated delivery | Between 6 and 12 business days from your order |
Delivery times are approximate and are counted in business days (Monday to Friday, excluding public holidays). During very busy periods such as Halloween, Black Friday or Christmas they may be a little longer. If so, we will say so on the website.
Import duties (outside the EU)
Orders to countries outside the European Union (UK, Switzerland, Norway, Canada, United States…) may be subject to import duties and taxes, which are not included in our prices. If they apply, they are charged by the carrier or customs on delivery and are paid by the customer.
Tracking
When your order ships, we will email you the tracking number so you can see where it is at any time.
Problems
If your parcel arrives damaged, is much later than expected or does not arrive, write to us at saokorentacar@gmail.com with your order number and we will sort it out. Until the parcel has been delivered to you, the risk is ours.
If we cannot deliver your order within 30 days of purchase, we will let you know and you can cancel it with a full refund.