Refund policy
At COPO LOCO we want your COPO LOCO to make you laugh as much as you hoped. If something doesn't convince you, you can return it.
Right of withdrawal: 14 days
You have 14 calendar days from receiving your order to return it without giving any reason. If your order arrives in several parcels, the period starts when you receive the last one.
How to return an order
- Write to us at saokorentacar@gmail.com with your order number and what you want to return. You can use the form at the end of this page, but you don't have to.
- We will reply with the return address and the next steps.
- Send the product within 14 days of telling us.
Condition of the product
You can take the balaclava out of its bag and try it on to see how it fits, just as you would in a shop. For hygiene reasons, please don't wear it in the snow before deciding to return it. Please return it clean, not used beyond that try-on and, if possible, with its label. If the product comes back used or damaged beyond what is needed to try it on, we may deduct the loss of value from the refund.
Return costs
Returns are free. We send you the instructions and the shipping label so you don't have to pay anything.
If the product arrived faulty or is not what you ordered, return costs are always on us.
Refund
We refund the price of the product and the shipping costs of the original order (except any extra cost if you chose a delivery more expensive than standard) no later than 14 days after you tell us you are withdrawing. We will use the same payment method you used for the purchase. We may wait until we receive the product, or until you send us proof of shipment, before refunding.
Changing design
If you would prefer another design, write to us. The quickest way is to return the one you have following the steps above and place a new order.
Faulty products: legal guarantee
All our products come with the 3-year legal guarantee from delivery. If the balaclava has a manufacturing defect (open seams, unravelled embroidery, etc.), write to us with a photo and we will repair it, replace it or refund you, at no cost to you.
Withdrawal form
(Only fill it in and send it to us if you want to withdraw from the contract.)
To: Lovedeep Singh, Carrer 31 de Diciembre, 7, 07010 Palma (Balearic Islands, Spain), saokorentacar@gmail.com:
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is submitted on paper):
Date: